NW Insurance Agency (NWIA) is committed to providing timely service to our customers at all times, even in the case of a disaster. We recognize the importance of preparing for various disaster scenarios that could hinder our ability to provide such service. NWIA has taken aggressive steps to provide for disaster recovery and business continuity planning under a variety of potential scenarios. We continue to update our continuity plans and expand our resources to provide for such recovery and timely resumption of critical business operations.
NWIA Preparedness
If NWIA loses the ability to perform business operations at any of our office locations, we have enabled our staff to work at alternate locations. Our plan ensures the continuous safeguarding of customer information and protection of the agency’s books and records. We have plans in place for a quick recovery and resumption of operations and customer service after any significant business disruption.
NWIA’s data is backed up daily and stored offsite. Since NWIA is a subsidiary of NW Capital Management, a wholly owned subsidiary of Northwest Federal Credit Union, we work very closely with various departments within the credit union to ensure business continuity and rapid recovery. NWIA will communicate a significant business disruption via this website nwinsagency.com or by email from insurance@nwinsagency.com. Updates on the status of the recovery of systems and operations will be communicated promptly on our site. If necessary, our IT support staff will re-route phone lines so that calls from our customers will continue to be received and serviced without interruption. Customers may also contact their insurance carrier directly for information. Contact information for your insurance carrier may be found on your insurance ID card. Please note that our office generally follows OPM’s dismissal and closure procedures in times of severe weather.
Conclusion
Please be aware that while we have detailed plans in place, we may not be able to implement a plan during a disaster as quickly as we expect. Additionally, if parts of our plan are dependent upon third parties, we will have no control over the success or failure of the third party to respond appropriately to the challenges posed at the time of the disaster. Our continuity plans are periodically tested and subsequently modified when needed.
